Discipline - page 2
Hot stove approach: - immediate, warning, consistent, impersonal
- explain systematically with facts, not impressions
- listen to employee’s explanation
- as employee for suggestions to improve
- come to agreement on steps to take for both parties
Warning letter and disciplinary meetings:
the do’s and don’ts
Role plays – disciplinary meeting
Termination: - Preparation
- Letter
- Meeting
- Afterwards: communication to others
